Dubai-based billionaire and DAMAC Group founder Hussain Sajwani has issued a strong warning about the impact of artificial intelligence on global employment, particularly for countries that rely heavily on outsourcing. Speaking at the World Economic Forum 2026 in Davos, Sajwani said AI is not merely a technological upgrade but a fundamental shift that could redefine labour markets worldwide.
According to Sajwani, artificial intelligence has the potential to change the world far more dramatically than the internet ever did. He stated that automation and intelligent systems are advancing at a pace that could replace a significant share of human-driven tasks across industries. Countries that fail to adapt to this shift, he warned, may struggle to remain competitive in the global economy.
Sajwani highlighted that outsourcing-driven economies are especially exposed to this disruption. He noted that many roles traditionally filled by human workers are increasingly being handled by AI-powered tools that can operate faster, at lower cost, and with fewer errors. This trend, he said, could significantly reduce demand for outsourced labour in the coming years.
India was cited as one of the most vulnerable economies due to its dependence on outsourcing. The country employs millions of workers in sectors such as information technology services, business process outsourcing, call centres, customer support, data processing, and back-office operations. These industries have long been a backbone of India’s employment growth and foreign exchange earnings.
Sajwani explained that advances in generative AI, automation software, and machine learning systems are enabling companies to automate tasks that once required large human workforces. Functions such as customer service, data analysis, accounting support, and software testing are already seeing increased automation. As AI capabilities improve, the scope of disruption is expected to widen further.
However, Sajwani also stressed that the challenge presents an opportunity for countries willing to adapt. He urged governments and businesses to invest in AI education, reskilling, and innovation rather than resisting technological change. According to him, economies that embrace AI early can shift their workforce towards higher-value roles such as AI development, system management, cybersecurity, and advanced analytics.
The remarks have triggered debate among industry leaders and policymakers, particularly in India, where the outsourcing sector employs a large young workforce. Experts say that while AI may reduce demand for some traditional roles, it could also create new jobs if supported by timely policy reforms and skill development initiatives.
Several analysts have pointed out that India’s strength lies in its talent pool and adaptability. With targeted investments in digital skills, research, and emerging technologies, the country could transition from being a service provider to a global innovation hub.
Sajwani concluded that artificial intelligence is inevitable and that resistance could be costly. He warned that countries ignoring the AI shift risk being left behind as global business models evolve rapidly. His comments underscore the growing urgency for outsourcing-driven economies to rethink workforce strategies in the age of artificial intelligence.
