A new survey conducted by Mercer has revealed that a large majority of chief executives expect artificial intelligence to significantly impact employment over the next two years. According to the survey findings, nearly nine out of ten CEOs believe advancements in AI could lead to workforce reductions of up to 20 percent across various industries.
The report comes at a time when global technology companies and major corporations are rapidly increasing investments in artificial intelligence systems, automation technologies, and machine learning tools. Businesses across sectors are increasingly adopting AI to improve productivity, reduce operational costs, and enhance decision-making processes.
Artificial intelligence technologies are now being integrated into customer service, software development, manufacturing, healthcare, finance, logistics, retail, and other industries. Companies are using AI systems for tasks such as data analysis, content generation, automation, predictive modeling, and operational management.
Business leaders participating in the survey reportedly expressed confidence that AI could deliver substantial efficiency improvements and long-term economic benefits. However, many executives also acknowledged concerns regarding job displacement, workforce restructuring, and changing skill requirements.
Experts explained that AI adoption often changes the nature of work rather than simply eliminating jobs entirely. Certain repetitive or routine tasks may become automated, while new roles related to AI development, oversight, cybersecurity, data management, and digital infrastructure may emerge.
The rapid growth of generative AI systems and automation tools has intensified global discussions regarding the future of employment. Governments, educational institutions, labor organizations, and businesses are increasingly debating how workers can adapt to technological transformation.
Industry analysts noted that sectors involving repetitive administrative processes, basic data handling, and routine customer support functions could experience the highest levels of automation in the coming years. At the same time, human skills such as creativity, leadership, strategic thinking, and emotional intelligence are expected to remain highly valuable.
Technology companies worldwide continue investing billions of dollars into AI infrastructure, cloud computing systems, semiconductor development, and advanced research projects. Competition among global firms to lead in artificial intelligence innovation has accelerated significantly over the past few years.
Economists stated that technological revolutions have historically transformed labor markets by replacing certain jobs while creating entirely new industries and employment opportunities. However, the speed of current AI development has raised concerns regarding how quickly workers can adapt through training and reskilling programs.
Several experts emphasized the importance of workforce training initiatives to help employees transition into emerging technology-related roles. Educational institutions and businesses are increasingly focusing on digital literacy, coding skills, AI operations, and advanced technical education.
Some labor groups and policy experts have also called for stronger social protections and employment policies to address possible workforce disruptions caused by automation technologies.
Meanwhile, supporters of artificial intelligence argue that AI can improve productivity, accelerate innovation, and support economic growth when implemented responsibly. Businesses believe automation may allow employees to focus more on higher-value and creative responsibilities rather than repetitive manual tasks.
Global governments are also developing regulatory frameworks to address ethical concerns related to AI deployment, data privacy, transparency, and employment impacts.
The Mercer survey highlights the growing recognition among corporate leaders that artificial intelligence is likely to reshape global workplaces in significant ways over the next several years. Analysts believe companies that successfully balance technological innovation with workforce adaptation strategies may be better positioned to manage future economic transitions.
As AI technologies continue evolving, discussions regarding employment, education, productivity, and economic policy are expected to remain central topics for governments, businesses, and workers around the world.