The Central Consumer Protection Authority has issued a strong warning to hotels and restaurants across the country regarding the imposition of additional charges such as LPG charges gas surcharge and fuel cost recovery in consumer bills. The authority has clarified that such charges are not legally permissible and may attract strict action under the provisions of the Consumer Protection Act.
According to the advisory issued by the authority these additional charges are being levied by some establishments over and above the prices displayed in the menu and applicable taxes. The authority has observed that these practices are often implemented by default without the explicit consent of consumers. It has emphasized that such actions are considered unfair trade practices and are not in compliance with consumer protection guidelines.
The Central Consumer Protection Authority has stated that restaurants and hotels must ensure transparency in billing. Consumers should only be charged the amount that is clearly mentioned in the menu along with applicable government taxes. Any additional charges that are not disclosed upfront or are added without consent are not acceptable.
The advisory comes in response to complaints received through the National Consumer Helpline as well as various media reports. These complaints indicate that some establishments have been adding fuel related charges to compensate for operational costs. However the authority has made it clear that operational expenses such as fuel or gas costs cannot be directly passed on to consumers through separate charges.
Officials have reiterated that businesses are expected to factor in their operational costs while determining the price of food and beverages. Introducing separate charges under different headings to recover these costs is considered misleading and unfair to consumers. The authority has also warned that such practices may be seen as attempts to bypass existing rules related to service charges.
The Central Consumer Protection Authority has further stated that any violation of these guidelines will be taken seriously. Establishments found engaging in such practices may face legal consequences including penalties and other enforcement actions. The authority has urged businesses to review their billing practices and ensure full compliance with consumer protection laws.
Consumers have been encouraged to remain vigilant and report any instances of unfair billing practices. Complaints can be filed through the National Consumer Helpline or other official grievance platforms. The authority has assured that such complaints will be investigated and appropriate action will be taken.
This move is part of a broader effort to protect consumer rights and promote fair trade practices in the hospitality sector. Ensuring transparent pricing and preventing hidden charges is considered essential for maintaining trust between businesses and customers.
The advisory serves as a reminder that consumer rights must be respected and that businesses must operate within the framework of the law. With increased awareness and enforcement the authority aims to curb unfair practices and ensure a fair and transparent marketplace for all consumers.